Utilities Customer Service Survey

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Please correct the field(s) marked in red below:

 

Our goal is to provide the best customer service possible.  We need your feedback to let us know how we are doing. We value your opinion and thank you for taking the time to complete our survey.

1
Why did you contact the Utilities Customer Service Department? (Please choose all that apply)
Why did you contact the Utilities Customer Service Department? (Please choose all that apply)
2
How did you contact us? (Please choose all that apply)
How did you contact us? (Please choose all that apply)
3
When did you contact us for service?
4

My inquiry was handled promptly.

My inquiry was handled promptly.
5

The Utilities Customer Service Representative I worked with was professional and courteous.

The Utilities Customer Service Representative I worked with was professional and courteous.
6

My inquiry was resolved by the Utilities Customer Service Representative.

My inquiry was resolved by the Utilities Customer Service Representative.
7

Overall I was satisfied with the service provided by the Utilities Customer Service Department.

Overall I was satisfied with the service provided by the Utilities Customer Service Department.
8
How can the City of Goodyear improve its Utilities Customer Service or any related process?
9
If a member of our Utilities Customer Service Team impressed you in some way, please share that information with us:
10
 If you would like to be contacted for follow up about your experience, please provide us with your contact information: 
If you would like to be contacted for follow up about your experience, please provide us with your contact information:
  1. To receive a copy of your submission, please fill out your email address below and submit.