May 15, 2018
Last week the city became aware of a cybersecurity attack on its online payment system and immediately shut it down. Customers who are potentially impacted are those who entered information into the online payment system between June 13, 2017 and May 5, 2018. These customers will be contacted directly by the city to notify them of the breach and offer services such as credit monitoring.
Those who used a card through the automated phone system or who paid in-person at a city facility were not impacted. All Goodyear customers will receive a letter of information, and only those potentially impacted will be notified in a second letter that they fall into the group impacted.
On Monday, May 7, the city was alerted to a breach of its system. In the days since then, city leaders and Goodyear’s own IT experts spent hours working with vendors, investigators and law enforcement to determine how the breach happened, who was impacted and what it would take to secure the system.
The investigation showed cyber-attackers “skimmed” card information from the online payment system in spite of all normal cybersecurity precautions.
The city installed a new server and software, tested it vigorously, and have found it to be secure and ready for customers to resume making payments.
The city would like to thank its customers for their patience during this difficult time and apologize for the frustration and inconvenience it has caused.